Account Questions
Account changes, payment methods & invoices
- How to see and download my invoices?Find and download your invoices from Settings in the Sendtric dashboard.
- How to change my login email account/username?Change the email address you use to log in, whether or not you still have access to your account.
- How to cancel my plan/subscription?Cancel your subscription from the dashboard — your plan stays active until the period you've already paid for ends.
- How to contact us?How to reach Sendtric for support, sales questions, or an enterprise demo.
- How to update or add a new payment method?Add or update your card on file from the Plan & Billing section of your dashboard settings.
- Why was I charged VAT or Sales Tax?Sendtric collects VAT/sales tax in a number of countries where it has passed the local registration threshold.
- Can I invite other users or add subaccounts to my account?Additional users and sub-accounts are available on Sendtric's enterprise plans.
- How to delete my account?Account deletion is permanent — email support to request it, or cancel your subscription instead if you just want to...
- What payment methods do you offer?Card payments in USD or EUR for every plan; bank wire transfer and PO processing are available for enterprise plans...
- What happens if I exceed my 10,000 Monthly Free Plan Views?The Free plan includes unlimited views, but a small watermark appears below your widgets after 10,000 views in a month.